Announcements

Rebates

The university is only able to process rebates for students permanently separating from the university (i.e. resignation, graduation). For returning students, funds will roll to the fall as detailed under "Dining and Hokie Passport Account COVID-19 Procedures - Spring 2020" below.



Operating Hours - Spring 2020

The health and well-being of our patrons, team members, and community is paramount. In response to the evolving COVID-19 situation, the Governor's announcement and the university's Essential Personnel status, Hokie Passport Services will reduce its public hours for in-person customer service to Monday-Friday 11am-1pm. These hours are subject to change - please continue to visit our website for updates. During non-public hours, email and phone-based services will continue to be available. In addition, the majority of our services are available via our website. We are here for you!

Dining Services Hours of Operation



Dining and Hokie Passport Account COVID-19 Procedures - Spring 2020


In response to the university’s COVID-19 measures, and to support the needs of the student population, the following procedures will apply for accounts stored on your Hokie Passport ID Card. We appreciate your patience as we work through this process. We are dedicated to continuing to provide you with the best service possible.

Dining Center Availability for Spring 2020
Beginning at the at the close of business on Friday, April 3, Dining Services will only provide service to on-campus residents through GrubHub for pick-up or delivery to residence hall lobbies. For off-campus dining plan holders, unused Flex Dollar, Commuter Cash, Flex Additions, and Dining Dollars will roll to the fall. Students not returning to Virginia Tech in the fall will be credited to their student account at the Bursar's Office.

For on-campus students who report that they WILL be returning to Virginia Tech for spring 2020:

DINING BALANCES: Current balances of spring 2020 dining plan funds (i.e. Flex Dollars/Commuter Cash), Flex Additions/Dining Dollars, and any valid rollover from summer 2019 or fall 2019 will continue to be available for your use for the remainder of the spring semester. Spring 2020 Flex Dollars/Commuter Cash and valid rollover from summer 2019 or fall 2019 will need to be spent by the end of the spring dining plan period (May 17 at midnight) and will not roll past the spring.

HOKIE PASSPORT ACCOUNT BALANCES: Your Hokie Passport Account funds will continue to be available for your use until you graduate.

For students who report that they will NOT return to Virginia Tech for spring 2020 but WILL return to Virginia Tech for summer 2020 and/or fall 2020 semesters:

DINING BALANCES: Current balances of original spring 2020 dining plan funds (i.e. Flex Dollars/Commuter Cash) , Dining Dollars and any valid rollover from summer 2019 or fall 2019 will roll to summer 2020 and fall 2020. Spring 2020 Flex Dollars and any valid Flex rollover from summer 2019 or fall 2019 will continue to retain their original discounts. While many off-campus students will still benefit from the purchase of a dining plan, it will not be necessary to purchase a plan to gain access to these funds if you will be living off-campus. On-campus students will still be required to purchase a major dining plan per their Housing/Dining contract. Your funds will be stored in a special dining account on your card and must be used by the end of the fall 2020 semester to avoid forfeiture. Should you run out of dining funds during the summer 2020 or fall 2020 semesters, you will have the option to purchase a dining plan or deposit additional funds. Eligibility for depositing additional funds will be in accordance with standard procedure – if you purchase a major dining plan for fall 2020, you would be eligible to make Flex Additions deposits, otherwise, you would be eligible to make Dining Dollars deposits. Special dining accounts do not count towards eligibility for depositing Flex Additions. Dining centers will be opened on a limited basis for the remainder of the spring 2020 semester – please visit the Dining Services website for updated hours of operation.

HOKIE PASSPORT ACCOUNT BALANCES: Hokie Passport Account funds will roll until graduation as usual and will be available when you return to campus. Visit the Hokie Passport Services website for a list of local merchants that accept the Hokie Passport Account. During this time, we recommend that you contact merchant locations to inquire ahead about their hours of operation.


For students who will be graduating at the end of the spring semester:

DINING BALANCES: If you are graduating and not returning for the spring semester, you will receive a rebate for your current balances of spring 2020 Flex Dollars/Commuter Cash, Flex Additions/Dining Dollars, and any valid rollover from summer 2019 or fall 2019. This rebate will be applied to your student account at the Bursar’s Office and any processing fees associated with the rebate will be waived. Rebates will not be given for dining plan base costs. If you are graduating and returning for the remainder of the spring semester, your spring 2020 Flex Dollars and Commuter Cash funds must be spent by the end of the spring dining plan period (May 17 at midnight). Flex Additions/Dining Dollars/Hokie Passport Account funds will be rebated back to your student account without any processing fees. Rebates will be processed in a timely manner based on university guidelines.

HOKIE PASSPORT ACCOUNT BALANCES: The current balance of your Hokie Passport Account will be credited to your student account at the Bursar’s Office at the end of the spring semester and any processing fees associated with the rebate will be waived. This process will occur automatically at the end of the spring semester.

Please note that these terms are subject to change. Please refer to the university’s COVID-19 information website for additional details.

Contact Hokie Passport Services at (540) 231-5121 or hokiepassport@vt.edu if you have any questions or concerns. We are here to help! We apologize for any inconvenience and appreciate your patience. Be safe and be well!


Dates & Deadlines

Fall Dining Plans End: January 12 at midnight
Spring Dining Plan Registration Ends: January 12 at midnight
Spring Dining Plans Begin: January 13 at 7am
Spring Dining Plans End: May 17 at midnight


How are we doing?

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Contact

Hokie Passport Services Student Services Bldg,
800 Washington St., SW
Suite 100, Virginia Tech
Blacksburg, VA 24061
United States
(540) 231-5121
(540) 231-7644 (fax)
hokiepassport@vt.edu
Google Maps / Parking

Hours:
8:00am-5:00pm
Monday-Friday

After Hours