- Reserve Washer/Dryer & Receive Text Alerts
- Submit Payroll Deduction Request (Salaried Employees)
- Add/Change Dining Plan
- Set/Reset Pin
- Request Residential Fitness Room Access
- Pay for Dining Plan
- Mobile ID App Instructions
- View Balances & History (Authorized Guests)
- View Balances & History (Students/Employees)
- Make Quick Deposit
- Request Guest Access
New Operating Hours - Spring 2020
The health and well-being of our patrons, team members, and community is paramount. In response to the evolving COVID-19 situation, Hokie Passport Services will reduce its public hours effective Thursday, March 26. Our new hours for in-person customer service will be Monday-Friday 10am-2pm. These hours are subject to change - please continue to visit our website for updates. During non-public hours, email and phone-based services will continue to be available. In addition, the majority of our services are available via our website. We are here for you!
Dining Services Hours of Operation
Dining and Hokie Passport Account COVID-19 Procedures - Spring 2020
In response to the university’s COVID-19 measures, and to support the needs of the student population, the following procedures will apply for accounts stored on your Hokie Passport ID Card. Students had until Wednesday, March 18, 2020, at midnight to report their intentions regarding whether they will return to campus. The deadline for changes has passed. We appreciate your patience as we work through this process. We are dedicated to continuing to provide you with the best service possible.
For students who report that they WILL be returning to Virginia Tech for spring 2020:
DINING BALANCES: Current balances of spring 2020 dining plan funds (i.e. Flex Dollars/Commuter Cash), Flex Additions*/Dining Dollars, and any valid rollover from summer 2019 or fall 2019 will continue to be available for your use for the remainder of the spring semester. Spring 2020 Flex Dollars/Commuter Cash and valid rollover from summer 2019 or fall 2019 will need to be spent by the end of the spring dining plan period (currently May 13, 2020) and will not roll past the spring.
*Any Flex Additions balances that existed on or before March 13, 2020 and any Flex Additions deposits made on or before March 13, 2020 will remain valid. Flex Additions deposits made after March 13, 2020 will be converted to Dining Dollars. All additional dining deposits for spring 2020 will be in the form of Dining Dollars.
HOKIE PASSPORT ACCOUNT BALANCES: Your Hokie Passport Account funds will continue to be available for your use.
For students who report that they will NOT return to Virginia Tech for spring 2020 but WILL return to Virginia Tech for summer 2020 and/or fall 2020 semesters:
DINING BALANCES: Current balances of original spring 2020 dining plan funds (i.e. Flex Dollars/Commuter Cash) , Dining Dollars and any valid rollover from summer 2019 or fall 2019 will roll to summer 2020 and fall 2020. Spring 2020 Flex Dollars and any valid Flex rollover from summer 2019 or fall 2019 will continue to retain their original discounts. While many off-campus students will still benefit from the purchase of a dining plan, it will not be necessary to purchase a plan to gain access to these funds if you are off-campus. On-campus students will still be required to purchase a major dining plan per their Housing/Dining contract. These funds will be stored in a special dining account on your card and must be used by the end of the fall 2020 semester to avoid forfeiture. Should you run out of dining funds during the summer 2020 or fall 2020 semesters, you will have the option to purchase a dining plan or deposit additional funds. Eligibility for depositing additional funds will be in accordance with standard procedure – if you purchase a major dining plan for fall 2020, you would be eligible to make Flex Additions deposits, otherwise, you would be eligible to make Dining Dollars deposits. Special dining accounts do not count towards eligibility for depositing Flex Additions. Dining centers will be opened on a limited basis for the remainder of the spring 2020 semester – please visit the Dining Services website for updated hours of operation.
HOKIE PASSPORT ACCOUNT BALANCES: Hokie Passport Account funds will roll from semester to semester as usual and will be available when you return to campus. Visit the Hokie Passport Services website for a list of local merchants that accept the Hokie Passport Account. During this time, we recommend that you contact merchant locations to inquire ahead about their hours of operation.
For students who will be graduating at the end of the spring semester:
DINING BALANCES: If you are graduating and not returning for the spring semester, you will receive a rebate for your current balances of spring 2020 Flex Dollars/Commuter Cash, Flex Additions/Dining Dollars, and any valid rollover from summer 2019 or fall 2019. This rebate will be applied to your student account at the Bursar’s Office and any processing fees associated with the rebate will be waived. Rebates will not be given for dining plan base costs. If you are graduating and returning for the remainder of the spring semester, your spring 2020 Flex Dollars and Commuter Cash funds must be spent by the end of the spring dining plan period (currently, May 13, 2020). Flex Additions/Dining Dollars/Hokie Passport Account funds will be rebated back to your student account without any processing fees. Rebates will be processed in a timely manner based on university guidelines.
HOKIE PASSPORT ACCOUNT BALANCES: The current balance of your Hokie Passport Account will be credited to your student account at the Bursar’s Office at the end of the spring semester and any processing fees associated with the rebate will be waived. This process will occur automatically at the end of the spring semester.
Please note that these terms are subject to change. Please refer to the university’s COVID-19 information website for additional details.
Contact Hokie Passport Services at (540) 231-5121 or email@example.com if you have any questions or concerns. We are here to help! We apologize for any inconvenience and appreciate your patience. Be safe and be well!
Cleaning Your Card
Wondering how to clean your Hokie Passport or badge without damaging it? HPS recommends that the cards be lightly wiped with 70% (or less) isopropyl rubbing alcohol. Higher concentrations could cause card discoloration. As an alternative, a light wiping with soap and water will also work to disinfect cards. Feel free to call us with questions/concerns!
Dates & Deadlines
Fall Dining Plans End: January 12 at midnight
Spring Dining Plan Registration Ends: January 12 at midnight
Spring Dining Plans Begin: January 13 at 7am
Spring Dining Plans End: May 13 at 8pm
Mobile ID App
Lost your Hokie Passport and need a backup method to access your residence hall? Try the Mobile ID app!
Eating at D2 has never been easier!
Hokie Passport has launched biometric technology in D2. Avoid the lines and simply wave your hand through the biometrics reader to enter D2. Flex dining plan holders may enroll at our office! More info here!
How are we doing?
We would love to hear from you!